COVID-19 Coronavirus Message Updated: 16th May
Mail Order Customers:
* Our carrier
DHL is operating near normally across the world (including in Italy). Allow an extra day for delivery (4 days for Australia, 3 days for New Zealand & 2 days for Japan), just in case. However, regular international postal services can have additional delays, and are not recommended for anything required within 6 weeks.
* For the UK only,
Royal Mail are delivering the vast majority of orders on time according to our data, but is experiencing higher levels of staff absences, so there may some local delays.
* We will be working normally and have a large warehouse full of parts that will help keep your car on the road even if many of the parts manufacturers are now closing.
Workshop Customers:
* Following government guidance, we are open as usual. Taking your vehicle to a garage for repairs is a permitted activity (safety) as long as you observe the social distancing rules. We have strict social distancing processes internally and disinfect daily (not least because we have staff in vulnerable groups). Our mechanics wear gloves at all times and we will disinfect your vehicle with our Zaflora sprays on handing back to you. We would respectfully ask you to show our staff the same courtesy. We also have full amount contactless payment systems.
* To help those in self isolation, we are now offering a free
Collect & Return Service of up to 30 miles, so if you have any servicing due in the next 3 months now might be good time to get it out of the way without even having to open your front door. We will disinfect your car on collection and return.
* MOTs due for renewal from 30 March will be extended for six months. However, you are still legally obliged to keep your vehicle in a safe and roadworthy condition, so if you need to use your car in this period, it is still recommended to get one done.
